Marketing
5 min read

Drawing tourists and foreigners to theatres with Google Maps

Guide for theatre pros on using Google Maps to boost tourism and sales. Optimize your presence and use surtitles with Captitles to attract foreign audiences.

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Introduction to Using Google Maps for Theatre Promotion

Reaching a broader audience, particularly tourists and foreign visitors, is crucial for the success of any theatre. Google Maps has emerged as a powerful tool that can help you promote your theatre shows to a global audience, attracting more visitors and boosting your ticket sales.

With billions of active users worldwide, Google Maps has become an indispensable resource for people seeking information about local businesses, attractions, and events. By using the features and capabilities of Google Maps, you can increase your theatre's visibility, showcase your offerings, and ultimately draw in more patrons from near and far.

Google Maps allows you to create a comprehensive online presence for your theatre, providing essential details such as your location, showtimes, and event information. This empowers potential visitors to easily discover your theatre, plan their visits, and make informed decisions about attending your shows. Additionally, Google Maps enables you to engage with your audience through reviews, photos, and interactive features, fostering a sense of community and trust.

Moreover, Google Maps offers powerful advertising and promotion tools that can help you reach a targeted audience and drive more foot traffic to your theatre. By utilizing these features strategically, you can effectively market your shows to both local and international audiences, ensuring that your theatre remains at the forefront of their minds when planning cultural experiences.

In the following sections, we will delve into the specific steps and strategies you can employ to harness the full potential of Google Maps for theatre promotion, ultimately attracting more tourists and foreign visitors to your shows.

Claiming and Optimizing Your Google Business Profile

Claiming and optimizing your Google Business Profile is the first crucial step to leveraging Google Maps for theatre promotion. This free listing allows you to manage how your theatre appears on Google Search and Maps. Follow these steps to claim and enhance your profile:

  1. Claim Your Listing: Go to google.com/business and click "Manage now" to find and claim your theatre's listing. If it doesn't exist, you can create a new one.
  2. Verify Your Business: Google will prompt you to verify your business by postcard, phone, or email. This confirms you're authorized to manage the listing.
  3. Optimize Business Details: Ensure your theatre's name, address, phone number, website, hours, and categories are accurate and up-to-date. Use descriptive categories like "Theatre" and "Performing Arts Venue."
  4. Add Photos: High-quality photos showcase your venue's interior, exterior, stage, and performances. Visuals make your listing more appealing and informative.
  5. Write a Compelling Description: Craft a detailed description highlighting your theatre's unique offerings, history, and what sets you apart. Mention accessibility features like surtitles for foreign visitors.
  6. Set Service Areas: If you attract patrons from surrounding areas, set your service areas to increase local visibility on Maps.

By thoroughly claiming and optimizing your Google Business Profile, your theatre will be more discoverable, appealing, and informative for potential patrons searching on Google Maps.

Adding Showtimes and Event Information

One powerful way to leverage Google Maps for theatre promotion is by keeping your Business Profile up-to-date with accurate showtimes and event information. This allows potential patrons to easily discover your current offerings at a glance.

To add events to your Google listing, follow these steps:

  1. Log into your Google Business Profile account and select the desired location.
  2. Click on the "Create Post" option in the left menu.
  3. Choose the "Event" post type and fill out the details like event name, date/time, description, and any relevant images or offers.

Google's guidelines (https://support.google.com/business/answer/7662907) recommend posting events a few weeks in advance and updating them regularly to reflect any changes. This keeps your listing fresh and informative for users searching on Google Maps.

Be sure to include all pertinent details like performance times, ticket prices, content advisories, and any special promotions or discounts. An accurate, comprehensive listing makes it easy for theatre enthusiasts to make plans to attend your shows.

Leveraging Google Posts

Google Posts allows you to share fresh, engaging content directly on your Google Business Profile and Google Maps listing. This is a fantastic way to promote upcoming shows, share behind-the-scenes glimpses, advertise special offers, and keep your audience informed and excited.

As HubSpot's guide explains, Google Posts are free and simple to create. They can include text, photos, videos, and even event listings with date, time, and ticketing information. Posts appear in both the Google Maps app and web search results, making them highly visible.

To get the most from Posts, plan a content calendar highlighting your theatre's personality and offerings. Share production photos and videos, announce new show openings, promote discounted ticket deals, and give a peek at rehearsals or set construction. The more frequently you post, the more chances you have to connect with potential patrons searching on Google Maps.

Encouraging Reviews and Responding to Them

Encouraging satisfied patrons to leave reviews on your Google Business Profile is crucial for building trust and attracting new audiences. According to BrightLocal's research, businesses with more reviews tend to rank higher on Google Maps. Here are some strategies to get more reviews:

  • Ask patrons to review your theatre at the end of the show, either verbally or through printed materials like flyers.
  • Send follow-up emails after performances with a direct link to leave a Google review.
  • Offer small incentives like discounts or contest entries for leaving a review.
  • Make it easy by having a QR code or short URL that directs patrons straight to your Google review form.

When responding to reviews, maintain a professional and friendly tone. For positive reviews, express your gratitude and reinforce what made their experience enjoyable. For negative reviews, apologize sincerely, avoid getting defensive, and offer to make things right. Responding promptly shows you value customer feedback.

Google Maps Ads and Promotion

Google Ads can be a powerful tool for promoting your theatre and shows directly on Google Maps. By creating targeted ad campaigns, you can reach potential audience members who are searching for entertainment options or exploring your area as tourists.

One effective strategy is to use location-based targeting to display ads to users searching within a specific radius around your theatre. This can be particularly useful for attracting tourists and visitors who may be unfamiliar with your venue. As suggested by Google's small business advertising tips, you can also leverage audience targeting to reach users with interests related to theatre, arts, and cultural events.

Additionally, Google's promotion extensions can be a valuable asset for theatre advertising. These extensions allow you to highlight special offers, discounts, or upcoming shows directly within your ads on Google Maps. By showcasing your current productions and enticing deals, you can grab the attention of potential attendees and encourage them to purchase tickets.

It's important to continuously monitor and optimize your Google Ads campaigns, adjusting targeting and messaging based on performance data. Google's Smart campaigns feature can help automate some of this process, using machine learning to optimize ad delivery and bidding for maximum impact.

Getting More Visitors With Surtitles

Offering surtitles, or caption translations, is a powerful way to make your theatre productions more accessible to foreign visitors and speakers of other languages. By providing translations of the dialogue and lyrics in real-time during the performance, you can attract a broader international audience and enhance their overall experience.

Surtitles not only bridge language barriers but also foster cultural exchange and understanding. Foreign visitors can fully immerse themselves in the production without missing any nuances or subtleties, allowing them to appreciate the depth of the storytelling and performances.

To streamline the process of adding surtitles to your shows, consider using the Captitles app. This innovative platform simplifies the creation, management, and display of surtitles, making it easier than ever to offer multilingual accessibility. With Captitles, you can create and edit surtitles effortlessly, synchronize them with the live performance, and display them seamlessly to your audience.

Setting Up Captitles for Your Theatre

Captitles is a powerful app designed to help theatres create and display surtitles (translated subtitles) for their performances. Here are the steps to get started with Captitles:

  1. Create an Account: Visit the Captitles website and sign up for a free account. You can choose from different pricing plans based on your theatre's needs.
  2. Upload Scripts/Librettos: Once logged in, you can upload your show's script or libretto in various formats, including PDF, Word, and plain text. Captitles will automatically break the text into cues for easy captioning.
  3. Translate and Time Cues: If your performance requires translation, Captitles integrates with professional translation services to ensure accurate surtitles. You can also manually time and adjust the cues to match the performance.
  4. Schedule Shows: Create a show schedule in Captitles, specifying the dates, times, and venue information for each performance. This will allow you to easily manage and display the appropriate surtitles during each show.
  5. Display Surtitles: During the actual performance, Captitles can display the surtitles on a dedicated screen or projector. The app supports various display options, including positioning and customizing the appearance of the surtitles.

By following these steps, you can efficiently set up Captitles to create and display surtitles for your theatre productions, making them more accessible to diverse audiences.

Promoting Surtitles on Google Maps

Highlighting your surtitle offerings on your Google Business Profile is a powerful way to attract more international tourists and non-native language speakers to your theatre. By showcasing that your shows are accessible with surtitles (translated captions or supertitles), you can tap into a wider audience and make your performances more appealing to visitors from around the world.

Here are some strategies to promote your surtitles on Google Maps:

Google Posts: Utilize the Google Posts feature to create engaging posts about your upcoming surtitled shows. Share details about the production, languages offered, and emphasize the convenience of surtitles for non-native speakers. Include eye-catching visuals or videos to grab attention.

Business Description: In your Google Business Profile description, mention that your theatre offers surtitles or captioning services for select shows. This immediately informs potential customers about the accessibility and inclusivity of your performances.

Services and Attributes: Google Maps allows you to list various services and attributes for your business. Be sure to select options like "Captioned Performances" or "Accessible Facilities" to highlight your surtitle offerings.

Frequently Asked Questions: Use the FAQ section to address common queries about surtitles. Explain what they are, how they enhance the experience for non-native speakers, and which languages are available.

Photos and Videos: Share visuals that showcase your surtitle system in action during performances. This gives potential visitors a better understanding of how surtitles work and the enhanced experience they can expect.

Reviews and Responses: Encourage satisfied patrons who attended surtitled shows to leave reviews praising the accessibility and convenience of the service. Respond to these reviews, thanking them and reinforcing the importance of surtitles for a diverse audience.

By effectively promoting your surtitle offerings on your Google Business Profile and through Google Maps, you can increase visibility and attract more international tourists and non-native language speakers to your theatre. This not only expands your audience but also showcases your commitment to inclusivity and accessibility in the arts.

Case Studies: Theatres Boosting Tourism With Surtitles

The Stratford Festival (Canada): This renowned Shakespeare festival in Ontario has been providing surtitles in multiple languages for over a decade. By offering caption translations, they've been able to attract theatre enthusiasts from around the world, with visitors from the U.S., Europe, and Asia making up a significant portion of their audience. The festival reports a steady increase in international ticket sales since implementing surtitles.

The Royal Danish Theatre (Denmark): As one of the oldest theatres in Scandinavia, the Royal Danish Theatre has a rich cultural heritage to share. However, they faced challenges in attracting foreign visitors due to the language barrier. They now offer surtitles in English, German, and other languages, making their performances accessible to a global audience. This move has resulted in a notable uptick in international tourism, with visitors from Europe and beyond attending their shows.

The Sydney Theatre Company (Australia): Recognizing the growing demand for accessible theatre experiences, the Sydney Theatre Company began using Captitles to provide surtitles in multiple languages, including Mandarin and Japanese. This strategic move has paid off, as the company has seen a significant increase in ticket sales from Asian tourists, particularly from China and Japan. The surtitles have opened up their productions to a wider international audience, boosting cultural tourism in the process.

The National Theatre of Greece (Greece): Despite its rich theatrical tradition, the National Theatre of Greece struggled to attract foreign visitors due to the language barrier. By implementing surtitling technology, they've been able to offer caption translations in English, French, and German, among other languages. This has not only made their performances more accessible to international audiences but has also contributed to increased cultural tourism in Athens, with theatre enthusiasts from around the world flocking to experience Greek drama in its birthplace.

These case studies demonstrate the powerful impact that surtitles can have on attracting foreign visitors and boosting cultural tourism for theatres. By breaking down language barriers and making performances accessible to a global audience, theatres can tap into new markets and showcase their cultural offerings to the world.

Tracking Your Results on Google Maps

Tracking the performance of your Google Business Profile is crucial for understanding the impact of your theatre promotion efforts on Google Maps. Google provides a comprehensive analytics tool called Insights within the Google Business Profile dashboard.

Through Insights, you can access valuable data such as how customers find your listing, what actions they take (website visits, direction requests, calls), and popular times for visits. This data can help you gauge the effectiveness of your Google Maps marketing strategies and make informed decisions about future campaigns.

One particularly useful feature is the ability to view performance data over customized timeframes, allowing you to analyze year-over-year trends and identify seasonal patterns. This can be accessed by navigating to the Insights section, selecting "Customized" under the Timeframe dropdown, and adjusting the date range accordingly.

Regularly monitoring your Google Business Profile performance can provide valuable insights into customer behavior, enabling you to optimize your listing, adjust your marketing tactics, and ultimately drive more visitors to your theatre shows.

Continuous Google Maps Optimization

Maintaining a strong presence on Google Maps requires ongoing effort and optimization. Here are some tips to keep your theatre's listing fresh and visible:

  1. Post Regularly: Utilize Google Posts to share updates, promotions, and behind-the-scenes content. Regular posting signals to Google that your business is active, improving your visibility in local search results. https://www.brightlocal.com/learn/local-seo/local-search-optimization/
  2. Monitor Reviews: Respond promptly and professionally to both positive and negative reviews. This shows potential customers that you value their feedback and are committed to providing excellent service. https://www.brightlocal.com/learn/what-should-i-do-in-my-first-6-months-with-a-local-seo-client/
  3. Leverage Insights: Google My Business Insights provides valuable data on how customers find and interact with your listing. Use this information to identify areas for improvement, such as optimizing your listing for popular search terms or adjusting your posting schedule to align with peak engagement times.
  4. Stay Up-to-Date: Regularly review and update your business information, including hours of operation, contact details, and show schedules. Inaccurate or outdated information can frustrate potential customers and negatively impact your local search rankings.
  5. Encourage Engagement: Prompt satisfied customers to leave reviews, share photos, or answer questions about your theatre on your Google Maps listing. User-generated content can significantly boost your visibility and credibility in local search results.

By consistently optimizing and engaging with your Google Maps listing, you can improve your theatre's local search visibility, attract more customers, and ultimately drive increased attendance and revenue.

Conclusion

Google Maps has become an indispensable tool for modern marketing, offering theatres a powerful platform to reach local and international audiences alike. By optimizing your Google Business Profile, sharing showtimes and event details, and leveraging features like Google Posts and ads, you can increase your theatre's visibility and attract more potential patrons.

However, the true game-changer lies in the integration of surtitles through the Captitles app. By providing multilingual captions during your performances, you remove language barriers and create an inclusive experience that appeals to a global audience. Tourists and foreign visitors, who may have previously been hesitant to attend due to language differences, can now fully immerse themselves in your productions.

The synergy between Google Maps and surtitles is undeniable. As you promote your surtitle-enabled shows on your Google Business Profile, you'll not only attract local audiences but also tap into the lucrative tourism market. International travelers will be drawn to your theatre, knowing they can enjoy your performances without missing a beat, thanks to the power of surtitles.

Don't miss out on this opportunity to elevate your theatre's reach and appeal. Embrace the combined might of Google Maps and surtitles, and watch as your audience diversifies, your ticket sales soar, and your theatre becomes a true global destination. Take action today and unlock a world of possibilities for your theatre's success.

Frequently asked questions:
How can well established presence of theatre on Google Maps improve marketing of a theatre?
Tourists and locals can easily discover the venue through location-based searches, while positive reviews and updated information build trust and attract new audiences. High-quality visuals and virtual tours create excitement, and insights from Google My Business help tailor marketing strategies. Additionally, providing detailed navigation and accessibility options reduces barriers to attendance, ensuring a seamless experience for potential visitors. Integrating Google Maps with localized campaigns further amplifies the theatre’s reach to nearby audiences.
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